Shipping policy

Last updated: July 2026

The following shipping terms apply to all orders you place with us through our online shop at azume.com. The provider and seller is:

WatchMePay GmbH
Wallfahrerweg 1
82166 Gräfelfing
Germany

Represented by Managing Director Ferdinand Schnagl 
Register court: Amtsgericht München (Munich Local Court), HRB 300691
VAT ID: DE454811878
Email: service@watchmepay.com

1. Scope

These shipping terms govern the dispatch, delivery and applicable shipping costs for goods you order in our online shop. They form part of our General Terms and Conditions (GTC). Our GTC apply in addition, in their respective current version.

2. Pre-Orders (Pre-Sale)

2.1 What a pre-order means

Items marked in our shop as “pre-order”, “pre-sale” or with a corresponding notice are not yet in stock and not yet ready for dispatch at the time you place your order. You purchase the item bindingly at the stated price, but delivery only takes place at a later date, as stated on this page and on the respective product page.

By completing your order, you expressly acknowledge that this is a pre-order and that delivery will only take place after the announced shipping start date. This notice is additionally displayed to you on the product page, in the shopping cart, at checkout and in your order confirmation.

2.2 Expected shipping start

The expected shipping start for the Azume 1.0 is [INSERT SHIPPING START – end of 2026]. The current expected shipping start is shown on the product page of the item concerned. Decisive is the information displayed to you during the ordering process immediately before you place your order.

Pre-orders are generally processed and shipped in the order in which they are received.

2.3 Deviating delivery period (express agreement)

Notwithstanding the statutory standard period of 30 days, for pre-orders we expressly agree with you the longer delivery period stated on the product page and during the ordering process. This agreement comes about through the fact that the pre-order character and the expected shipping start are clearly and prominently displayed to you before you place your order, and that you place your order in the knowledge of this information.

2.4 Postponement of the shipping start

The Azume 1.0 is in series production. Despite careful planning, the shipping start may be postponed, for example due to delays in production, at suppliers, in logistics, or through certification and customs processes.

Should the shipping start be postponed, we will inform you without undue delay by email and give you a new expected shipping date. In this case you may cancel your pre-order free of charge at any time (see Section 2.6); we will refund any payments already made to you promptly and in full to the payment method you used.

Further statutory rights – in particular your right to set us a reasonable grace period and to withdraw from the contract after it has expired without result – remain unaffected.

2.5 Payment for pre-orders

The purchase price for a pre-order becomes due or is authorised – depending on the payment method chosen – already upon completion of the order, and not only upon dispatch. The price displayed at the time of your order is binding; a price increase after your order is excluded, even if the sales price changes before the shipping start.

2.6 Free cancellation before dispatch

You may cancel your pre-order free of charge at any time up until the goods are dispatched, without giving any reason. Simply send an email with your order number to service@watchmepay.com. We will refund the full purchase price within 14 days of receiving your cancellation.

This voluntary right of cancellation exists alongside your statutory right of withdrawal and does not restrict it.

2.7 Right of withdrawal for pre-orders

Your statutory right of withdrawal remains unaffected by the pre-order. The 14-day withdrawal period only begins once you or a third party designated by you has taken possession of the goods – i.e. only after actual delivery, not already upon ordering. You can find the details and the model withdrawal form in our Right of Withdrawal policy.

2.8 Mixed orders

If you order a pre-order item and an immediately available item at the same time, we will generally ship the order as a whole only from the shipping start of the pre-order item. On request, we will ship immediately available items in advance as a partial delivery – just write to us at service@watchmepay.com. No additional shipping costs will arise for you as a result.

3. Shipping costs and transit times

All prices stated in our shop are total prices and include statutory VAT. Shipping costs may apply in addition to the stated product prices. The amount of the shipping costs will be communicated to you clearly and prominently at the latest at checkout, before you place your order.

Please note: The periods stated below are pure transit times from the point of dispatch. For pre-orders, dispatch only begins on the shipping start date stated in Section 2.2. The total time until delivery therefore results from the shipping start plus the transit time.

You can choose between standard and express shipping. The following shipping costs and expected transit times apply:

Standard shipping

Destination country / zone	Shipping cost	Transit time from dispatch
Germany	free	approx. 2–3 business days
Europe (EU countries)	€13.99	approx. 5–7 business days
Europe (non-EU)	€19.99	approx. 7–10 business days
Worldwide (all other countries)	€27.99	approx. 7–14 business days

Express shipping

Express shipping only speeds up transport after the shipping start. It does not shorten the period until the shipping start of a pre-order.

Destination country / zone	Shipping cost	Transit time from dispatch
Germany	€9.99	approx. 1–2 business days
Europe (EU countries)	€24.99	approx. 2–3 business days
Europe (non-EU)	€29.99	approx. 2–4 business days
Worldwide (all other countries)	€44.99	approx. 3–5 business days

The shipping costs stated are per order. If we ship several items in one order, shipping costs are charged only once, unless otherwise indicated during the ordering process.

4. Delivery times and delivery periods

For pre-orders, the delivery time is calculated from the expected shipping start stated in Section 2.2, plus the transit time for your delivery country stated in Section 3.

For immediately available items, the periods stated in our shop and in the tables above apply from the time of order confirmation. In the case of payment by advance bank transfer, the delivery period begins on the day after the payment order is issued to the transferring bank or after receipt of payment by us. For all other payment methods, the delivery period begins on the day after the contract is concluded.

All times stated are expected periods. Business days are all days from Monday to Friday, with the exception of public holidays at our company's registered office. If the last day of the period falls on a Saturday, Sunday or public holiday, the next business day takes the place of that day.

Delivery times for international shipments are country-specific and may vary in individual cases – in particular due to customs clearance or seasonal capacity. Should a delivery be delayed, we will inform you without undue delay by email.

5. Shipping with DHL GoGreen

Shipping in the most resource-friendly way possible is important to us. We therefore send our shipments via the DHL GoGreen service. The greenhouse gas emissions arising from transport are accounted for by DHL as part of this programme and offset through investments in certified climate protection projects. Further information on the GoGreen programme is provided by DHL on their website.

6. Delivery area and delivery

We deliver to the delivery address you provide during the ordering process. Delivery is possible to the countries or zones stated in Section 3. If delivery to your country is not possible, this will be shown to you during the ordering process.

Delivery is carried out by the shipping service provider we commission. Please make sure your delivery address is complete and correct. As several weeks may pass between a pre-order and actual dispatch, we ask you to notify us of any changes to your delivery address in good time before the shipping start, by email to service@watchmepay.com. We cannot accept liability for delays or additional costs arising from a delivery address that you have provided incorrectly or incompletely, or have not updated in good time.

7. Deliveries abroad – customs duties, import charges and taxes

For deliveries to countries outside the European Union (e.g. Switzerland, the United Kingdom, Norway or other third countries), additional costs may arise beyond the stated shipping costs, in particular customs duties, import charges, import VAT and processing fees charged by customs or the shipping service provider. These costs are not included in our prices and shipping costs and are to be paid by you as the recipient directly to the competent authority or the delivery agent.

Please inform yourself before ordering with the competent customs and tax authorities in your country about the applicable regulations, as these may differ from country to country.

8. Partial deliveries

We are entitled to make partial deliveries insofar as this is reasonable for you. No additional shipping costs arise for you in the case of permissible partial deliveries.

9. Transfer of risk

If you are a consumer, the risk of accidental loss and accidental deterioration of the goods sold passes to you only upon handover of the goods to you or to a person authorised by you to receive them – regardless of whether the shipment is insured or uninsured.

If you are acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to you upon handover of the goods to the suitable transport agent.

10. Transport damage

Should you receive the goods with obvious transport damage, please report such damage to the delivery agent as soon as possible and contact us at the earliest opportunity. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurer.

11. Undeliverable or uncollected shipments

If a shipment cannot be delivered and is returned to us – for example because you could not be reached at the address provided, or a deposited shipment was not collected from the pickup station within the storage period – we will contact you to clarify how to proceed. Your statutory right of withdrawal remains unaffected by this; you can find the details in our Right of Withdrawal policy.

12. Contact

If you have questions about shipping or your pre-order, you can reach us at:

WatchMePay GmbH
Email: service@watchmepay.com